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faq

FAQ


Q1: Are you a manufacturer?

 A1: Yes, we are a factory based in shenzhen with 20+ years of experience. This ensures first-hand competitive pricing.

Q2: What products do you offer?

 A2:One-Step Thermoforming Machine Lines ,multi station thermoforming machine.Cup Making Machines Pellet Making Machines, Sheet Making Machines, 

 Q3: Why choose your machinery?

 ✅ 20+ years of specialized thermoforming machinery expertise

✅ Proven performance with market-tested reliability

✅ Full-process solutions: Customized formulas + machinery + technical support

✅ Patented innovations (dozens of national patents)

✅ Support for biodegradable products & agricultural waste utilization

Q4: How is quality ensured?

A4:Pre-production testing 48-hour continuous trial run Final inspection before shipment Optional on-site/video inspection before delivery

Q5: What’s the delivery time?

 A5: 45 working days after receiving 50% deposit and mold confirmation.

Q6: What’s the warranty policy?

A6: 36 months for full machine lines 14 months for screws, grinding heads & electrical parts Excludes artificial misuse or intentional damage.

Q7: What after-sales services are provided?

A7: Biodegradable product formulas Machinery operation & maintenance training Lifelong technical support Optional engineer dispatch (client covers visa, travel, accommodation + daily fee).

 Q8: What are payment terms?

A8: T/T only: 30%-50% deposit, balance before shipment.

 

 

 

 

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